Frequently Asked Questions

For the fastest checkout experience you can sign in using your Shop credentials if you are enrolled in Shop Pay. Otherwise, you can log in to your account with a passwordless sign-in experience.

Here's how it works:

• Navigate to the sign in page via the account icon at the top of the page if you are using the desktop or mobile site, or to the bottom of the page if you are using the MASC app, and click the sign-in or login button.

• Enter the email address associated with your profile.
• You will receive an email with a one-time 6-digit verification code.
• Enter this code on the login page to access your account. After logging in you can update your account details such as name and shipping address, view your order history and favourite products. If you need to update your email address please email us at orders[at]shopmasc.com and we will take care of it for you.

SAME DAY DELIVERY VIA TREXITY

We offer same day delivery for most orders in the lower mainland with Trexity. Your order needs to be placed before 12pm PST weekdays for same day delivery. On weekends, the order needs to be placed by 10am PST. A same day delivery rate will be displayed at checkout if your area is eligible.