Hi Jamie and MASC team,
I would love to say excellent and fast service. I really appreciate the goodies that come with every order. It lets me discover new product every time. I definitely recommend this store and I will continue to shop here in the near future.
Dear Alex (and team at MASC),
I wanted to say 'thank you' for your brilliant customer service, easy transaction and quick delivery of my products (Malin+Goetz - lotus root).
A much loved (and missed - since their discontinuation of this lovely product!) fragrance.
I am very impressed with the speed and efficiency of your service and international delivery to the UK.
Hi, I ordered the Malin+Goetz votive set a couple of days ago. The set arrived today (quick shipping) and it is great, but I wanted to thank you for the samples that you sent along. In particular the small sample of Aperture that you made, and included. Given the price it's nice to have enough to live with for a few tries before laying down the money. If I like it as much as I hope to I will see you again before too long. - Ryan
I just wanted to say that I am so impressed with the online service that you provide. I placed an order online last Saturday and it was delivered to my home the next day through canada post. I wish more places had this kind of high quality service......I'm very impressed and very happy with my purchase. It is because of your amazing service that I continue to buy online from your store over anyone else and I can always count on you to deliver on time.
Many thanks to you , and have a wonderful holiday☺☺
I'm writing to confirm that I received my parcel and to extend a gracious thank you. Your timely communication, m&g vitamin e shaving cream gift and handful of samples really added to my first shopping experience at MASC. You guys truly excel at customer service.
Thanks again, -Sanjiv
Thanks for including all those samples for me, it's more than I could've asked for especially the care you put into the kyoku samples. Very much appreciated!
Just wanted to send a quick note to thank you for the terrific service. The question about my order was answered promptly and after receiving my product today (earlier than expected) i couldn't be happier. I will definitely be purchasing more products down the road and will recommend your site to friends and colleagues. Also, the personal note on the order was much appreciated and shows that you guys are focused on customer service.
Thanks again!! - Jeremy
Hi, I recently ordered a bar of soap from your website. Not only did it arrive very quickly, but I noticed it was dispatched the same day I ordered it. It arrived well packaged and I was also given some samples, which I very much appreciate. I can get a bar of soap from anywhere, but the attention to customer care I experienced from your shop has won you a loyal customer.
P.S. In case you are interested, the Imperial soap made for a fine shave this morning. - Rob
Thank you for your call and assistance. As I said, I am so incredibly impressed with the service that both you and Patrick provided… If there is anyone I can email with your praise please let me know..
You guys are truly exceptional. - Greta
I just wanted to say thank you for your advice and the products I am now using. I shaved on Thursday evening with my regular routine and that would mean at least a 6 day wait till I shaved again. Well this morning I followed your advice and used the products you recommended and I have to say WOW. Usually my face would have been burning (even if I shaved in the shower). Now only a little burn and am very thankful for that. I'll try again but this time in a couple of days and see how it goes. So thank you very much and will be coming down in the next week or so to check out razors. Plus will be recommending your store to friends. - Marijan
"I just wanted to thank you for the speedy service. I received gift certificate in todays mail. It will certainly make someone very happy at Christmas. Best Wishes to you for the Holiday Season."
"Thank you very much Jamie for the excellent service and amazing care you took for the packaging. You got yourself a new customer for sure."- Yasir, Ottawa
"Thanks for your great service I just received my package today! It's always a pleasure to do business with shopmasc."
- Mike, Laval, Canada
I received my products and appreciate the personalized note and free samples. Even though I waited for a few days, it was worth it.
I think the note meant a lot and says a lot about your organization and how you value you customers.
With that being said, I am changing my Blackberry status to your website! Now 350 of my closest friends can inquire...
Looking forward to my next online purchase.
I received the package from Masc today. When I opened it I was blown away to say the least! The amount of samples was way above what I expected! Thank you very much, I appreciate it. I used the Kyoku Earth body wash today and it smelt great. I am looking forward to seeing how the pore reducing serum works. As for the Dark Rum Candle, lets just say great recommendation, I am more than pleased, my room smells amazing. The personal written note from you was a great touch. Thank you very much, you have a customer for life! Thanks again, have a great Easter holiday weekend!!
"Epitome of Excellent Customer Service"
I would like to just say that you guys really are the epitome of excellent customer service. It has been a great pleasure dealing with you two. Of all my shopping, online and retail, experience you guys are probably the greatest. You are always so fast to respond to my emails, willing to send out samples without a current order, marking down to send ear plugs on the next order placed and remembering to do so. It really has been a pleasure. Keep up the great job and hopefully you can be an example to other businesses. I would say that the only business that has had equally excellent customer service is the Empress Hotel in Victoria when I went there for tea. Keep it up. Cheers.
"I will gladly recommend your store to any and all that will listen..."
I am so impressed with your customer service. I ordered your supersmile kit last week and received it today. I appreciated that I got an email from Jamie to verify my order but the icing on the cake was how fast I got my products and the lovely freebies you were kind enough to send with my order. Jamie even signed the reciept in handwriting! The personalized touch is amazing in this day and age where everything is so cold and technical. I will gladly recommend your store to any and all that will listen. I hope the tooth whitening system works. I have just finished chemo and radiation treatments and also quit smoking so even a slight change would be greatly appreciated. I'll let you know my honest opinion. Kudos to you all.
- Sincerely, Rebecca Whitby, ON
"Perfect place to find the perfect gift!"
I recently went into Masc desperately searching for a gift for my brother (the guy who has everything). Owner Jamie came to my rescue, showing me several different options. He was very accommodating, took a lot of time with me and I had a really enjoyable shopping experience. Deciding on what to buy was really tough as they have so many great products, but in the end I left with a fabulous gift set and I couldn't be happier! No one knows more about men's skincare than owners Jamie and Patrick. I WHOLEHEARTEDLY recommend Masc as the perfect place to find the perfect gift for the men in your life!
Finally a great place for men's products!
- Kieran Craig
"I Love Masc"
I love Masc and the products they carry. Its hard to find quality men's products and brands in Vancouver and at reasonable prices. I am a huge fan of the Jack Black and Malin and Goetz lines. My suggestion, try the Jack Black Face Buff Energizing Scrub! Awesome Products
- The Entourage
I love this store! One of the only place I have found downtown with a really good selection of good quality skin care products. Staff is always really knowledgeable too! Great products and Staff!
"The perfect place to find the perfect product."
From the moment you enter the Masc you are greeted by either one or both of the wonderful owners of the shop, Jamie & Patrick. They are very knowledgeable about every single product they carry and make great suggestions according to one's specific needs and skin care concerns. My favorites are MenScience and Jack Black's lip balms! The perfect place to find the perfect product.
"Why I love Masc..."
There are a number of reasons why I love Masc. The owners, Jamie and Patrick, are knowledgeable and friendly, they carry a wide range of product lines and they've got a great location that is easy to get to - but the website for those times when you're just not able to get there. I definitely prefer shopping at Masc rather than a large department store because it's geared specifically for men - it's a totally different (and better) experience! My favorite lines they carry are Malin + Goetz, Jack Black and MenScience.
- Masc Fan
"All the best products..."
Dear Masc, Thanks for introducing me to your MD Skincare line. It is the best and most effective product I have tried. You boys always seem to be on top of all the best products and I highly recommend you to anyone when skincare comes up. Cheers!
"I am happy to report..."
My first and favorite purchase from Masc is the MenScience Under Eye Treatment. Suffering frequent all-nighters I needed something to deal with my dark circles and Jamie and Patrick came right to my rescue with their top 3 remedy options. I'm happy to report that the circles are gone and I will continue to seek those boys knowledge for all questions product-related I might have!
Hi Patrick, I just want to say thank you for a great service and also for the samples