If you need to cancel an order after you have submitted it to us, every effort will be made to cancel the order before it ships. However, we cannot guarantee that we will be able to cancel the order before it ships. In this situation you will need to abide by the returns policy below in order to be refunded for the cost of goods and any shipping & handling charges will not be refunded.
Please inspect your products upon delivery. If any of your products arrive damaged, or with visible defects, please contact us immediately. Damages and defects not reported within 3 days of receipt will not be accepted for return or exchange. MASC accepts returns & exchanges within fifteen (15) days of receipt on unopened, unused and in-resalable-condition merchandise, less all shipping costs. This includes the cost of free shipping if your order was originally shipped under the free shipping offer. In the case of a partial return, if the order value after the return drops below the free shipping threshold, the shipping charge of $7.50 will be deducted from the refund. All samples need to be returned unopened & unused if the ENTIRE order is being returned. Unfortunately and without exception, we will not accept returns on open or used items (due to health regulations). If you would like to return or exchange an unused/unopened item please email firstname.lastname@example.org for a Return Authorization Number (RAN) and for return/exchange information. Please have available the original invoice and the reason you wish to return the item(s) so we can process this in a timely fashion. All return authorizations are valid for no more than fifteen (15) days. Returned or exchanged merchandise must be received within the fifteen (15) day time period. Shipping costs of returned goods is the sole responsibility of the customer, and will not be reimbursed by MASC. For exchanges, the customer is responsible for the cost of shipping the returning merchandise in addition to the cost of shipping the replacement product for which it is being exchanged for. Please pack merchandise securely and send it via an insured & traceable method such as Canada Post, UPS or Fedex. All items must be received in resalable condition.
Sale items are final sale.
Upon receiving and after inspecting the unopened/unused items, if approved, we will email a refund confirmation for the cost of the merchandise less all applicable shipping costs. Refunds will not be issued until the merchandise has been received by MASC. Please allow up to 5 days for the processing of your return once we receive it.
BACKORDERS (OUT-OF-STOCK ITEMS)
We make every effort to keep all items in stock. However, there may be instances in which an item offered for sale on the website is not in stock. If you choose to purchase an item that is out of stock, you will be notified of this by email when we receive your order. We will advise you of the estimated restock date and request confirmation of your choice of a refund or exchange, or for the backordered item(s) to be shipped separately when they are in stock (additional shipping & handling charges will apply). Please note our free shipping offer does not cover multiple shipments. If an item in your order is out of stock and you would like the available items shipped immediately shipping charges will apply for the backordered items. If you choose to remove an item from your order and the order total drops below the free shipping offer threshold, shipping charges will apply.